From Kevin’s Desk: Ridiculously Awesome Work! (04/20/18)

Dear Colleagues:

Happy Friday!

Maybe it’s because the sun is out and spring is upon us (finally!), but I am feeling more encouraged than ever about our work to create a positive organization. So many of you have reached out to me via email or in person and expressed that you, too, feel excited and optimistic about our efforts. More importantly, I’m hearing about the small steps you’re taking to make a positive impact. Whether it’s taking time to say thank you to a colleague, recognizing someone’s great work, or just making a concerted effort to notice what’s going right and tell others about it – you are making a big difference!

There are also larger, organizational efforts underway to build a more positive culture. At our B&F Leadership Forum last week, our colleagues from Facilities & Operations gave a presentation about the F&O “transformation.” In addition to making structural changes, the F&O team is drawing on lessons from the Ross Center for Positive Organizations to create a culture that’s solutions-based, proactive, collaborative and respectful. Transformational change is a process that does not happen overnight, but I am so proud of the entire F&O team for taking on this important and impactful work. You folks ROCK!!! You can read more about F&O’s transformation on our website.

Earlier this month the Shared Services Center held their annual all-staff meeting, which focused on their efforts to create “ridiculously awesome customer service” for those they serve (so cool!). The team heard from Paul Saginaw, co-founder of Zingerman’s, about the company’s renowned approach to customer service. He stressed how important it is to create a positive culture for employees in order to create a positive experience for customers. I wholeheartedly agree, and I know our colleagues at the SSC do too – it’s one reason why the SSC is becoming a ridiculously awesome place to work!

Thanks for all you do to support each other and create a positive workplace for all of us!

With much appreciation and gratitude,