Have You Met the Wayfinding Ambassadors?

If you’re visiting one of the Michigan Medicine hospitals or clinics, parking should be your last concern. Our B&F colleagues in the Wayfinding Ambassador program are here to help.

The Wayfinding Ambassador program was started five years ago by Logistics, Transportation & Parking management in response to customer feedback about the complexity of the parking options at Michigan Medicine.  Today, Wayfinding Ambassadors can be found wearing bright safety vests in parking structures P2, P3 and P4 every weekday starting at 7:00 a.m.  Their job is to make it easier for patients and families to get where they need to go—by finding an available parking space, assisting with wheelchairs, helping with strollers or luggage, walking patients inside, or helping visitors find their vehicles when they’re ready to go home.

One patient so appreciated her recent interaction with Ambassador Quinci Alexander that she wrote to thank the department. “This young Wayfinding Ambassador at workman was by the elevator, held it for us, was friendly and courteous to everyone inside, and helped myself and another lady find exactly where we needed to be—walking us the whole way. I was impressed by his cheerful attitude and by the way he talked about really loving his job.”

The Wayfinding Ambassadors are a small team, but they have a big impact on the lives of thousands of visitors to our medical campus every year. They “say yes” to providing great customer service every day, which helps make the university’s mission to provide top-notch patient care a reality. Keep an eye out for them the next time you park, and say thanks!