From Kevin’s Desk: The Big Picture (8/31/18)

Dear Colleagues:

Happy Friday!

If you have been on central campus this week, you know: the students are back in town! There is something wonderful about this time of year. I just love being on campus during move-in days, especially overhearing the comments of freshman and their parents – it’s always a mix of both excitement and nervousness, for both! I think all of us can relate to those feelings, trying something new and putting yourself outside your comfort zone can be a little nerve-wracking, but it’s also how you grow. And will these kids experience growth over the next four years!  Serving students and being a part of their life-changing journey is one of the many reasons I love working at the university. It takes a village to raise a child and that is so true at a university. Thank you for all you do to make their time on campus an outstanding experience!

And speaking of stepping outside your comfort zone, I know many of you are asked to do so regularly in order to meet a customer need in a new way, innovate a solution to a complex challenge, or otherwise say “yes, how might we?” Trying something new or doing something in a new way not only supports your own growth but can also lead to invaluable service for the university. As the saying goes, “out of your comfort zone is where the magic happens.” It’s why saying “yes, how might we?” is one of our B&F strategic goals.

Our colleagues at the Shared Service Center have put together a brief book that celebrates the connection between their service to customers and the impact it has at the university. Compiled by the SSC Learning and Communications team, The Big Picture book highlights “ridiculously awesome customer service” stories from across the SSC and provides the people involved the chance to reflect on its impact – both the impact on the university and on them personally. What a wonderful way to recognize great work! You can check out The Big Picture on our website. Thanks to the SSC Learning and Communications team for the idea to create and share such a terrific publication – YOU FOLKS ROCK!

Hope you all have a wonderful holiday weekend and enjoy some time with your loved ones before we officially start the 2018-2019 academic year. I read today that the Farmer’s Almanac forecasts that we are in for a long, cold, and snowy winter. Yikes!…enjoy the fall now!

With much appreciation and gratitude,


P.S., Please post for staff who don’t have regular access to email.