I am so excited to see all the great work happening across B&F to create a culture in which everyone knows that what they do matters and feels empowered to make a difference. Each of you has a unique perspective and experience to share, and it is most important for us to hear your ideas about how to improve on our efforts if we are to create an environment that makes us all proud. That is why a key focus of our B&F Strategic Plan is to encourage all staff to say, “Yes, how might we” help our customers and our colleagues achieve their goals.
I recently learned about a fantastic program that offers all 230 of our colleagues at the Shared Services Center (SSC) an opportunity to make positive change. Known informally as the “Change Board,” the process begins when a team or staff member identifies an opportunity for improvement – in their services, processes, etc. – and suggests a change they believe would help. If the idea is complex and/or requires additional resources the idea moves to an internal Change Validation Board. The team members who made the suggestion are guided through the process of building a business case that they present to SSC senior leadership and a broad group of important stakeholders. It is an impressive process that not only empowers staff to come forth with their ideas and make progress on them, but also provides a terrific learning opportunity for all those involved. How cool! You can read more about the SSC Change Board and process on our website.
I want to encourage each of you to consider “how might we” improve our services, improve our culture and make blue go even better. To borrow a phrase that I really like and believe, “None of us is as smart as all of us”. So, we really do need everyone involved!
Finally, last week I had one of my regular lunch meetings with colleagues from all areas of B&F selected at random. I really enjoy the great discussions we have. It really is a reminder to me of how fortunate I am to get to work with so many talented people who care dearly about the University of Michigan — YOU ROCK!!! I hope to see you at the next one!
Thanks for all you do to make this university great.
With much appreciation and gratitude,
P.S., Please post for staff who do not have regular access to email.