Our colleagues at the Shared Services Center have been utilizing some truly futuristic technology called Robotic Process Automation (RPA) to save the university time and money. RPA technology can be used to automate repetitive, rules-based tasks. By using RPA for select tasks, the SSC has allowed staff to focus on providing services that require more complex problem-solving. I recently met with the SSC teams using RPA and I can tell you it’s pretty cool! In fact, the RPA project has been so successful that last fall the SSC held a “Bot-A-Thon,” where staff from Michigan Medicine, ITS, and Facilities & Operations spent two days with SSC staff learning to build bots and brainstorming other processes that would be good candidates for automation. You can learn more about the SSC’s bots on our website.
And speaking of cool things at the SSC, the team there has introduced a fun, positive-culture activity that is happening across their organization to support an “attitude of gratitude.” As part of their lean huddles, which happen every morning in every department at the SSC, the teams use positive discussion cards to prompt conversations that foster connections among team members and cultivate feelings of gratitude. What a fun idea!
Many positive energizers across B&F are also creating positive exercises for their teams, including putting up positive activity boards in their departments to spark positive conversations among colleagues and encourage staff to compliment or thank each other. It is SO awesome to see all of this great work underway – our positive energizers ROCK!! You can learn more about these and other positive energizer activities on our website.
With much appreciation and gratitude,