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Values
BELIEFS, ORGANIZATIONAL PRINCIPLES & STANDARDS · GUIDANCE FOR DECISION MAKING · CONSISTENCY AND ALIGNMENT BETWEEN ORGANIZATIONAL VALUES AND INDIVIDUAL BEHAVIORS IS VITAL
Value 1: Respect and DiversityMore Detail - Treat all persons with dignity; capitalize on the wealth of viewpoints that reside in our multi-faceted community; all contributions are valued.
| Behaviors Consistent with this Value | Behaviors Not Consistent |
- Cross-functional teams
- Give credit where due
- Celebrate cultural diversity
- Critique ideas, not peopleDemonstrate courtesy (good morning, salutations, please, thank you)
- Acknowledge others (their presence, ideas, contribution)
- Provide explanations to decisions
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- Demonstrating close-mindedness
- Showing bias/prejudicial treatment in decision making
- Creating or promoting rumors
- Rudeness
- Engaging in "back-stabbing"
- Working in silos
- Pigeon-holing people
- Stereotyping others
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Value 2: Ethics and IntegrityMore Detail - Foster trust and honesty in your interactions. Behave according to established professional standards.
| Behaviors Consistent with this Value | Behaviors Not Consistent |
- Walking the talk
- Doing the right thing
- Keeping your promises
- Following through on your commitments
- Choosing business partners that share your values
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- Lying, stealing, being deceitful or dishonest
- Harassing
- Not following the standard practice guide
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Value 3: InnovationMore Detail - The freedom to pursue informed risk-taking and creative problem solving; learning from our experience, thinking "outside the box" is our hallmark.
| Behaviors Consistent with this Value | Behaviors Not Consistent |
- Trying new things
- Accepting ideas ("no bad ideas")
- Brainstorming
- Turning problems into opportunities toexcel (turning trash into recyclables)
- Leveraging technology, possessingtechnical proficiency/expertise
- Sharing best/cutting edge practices
- Using pilots
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- Creating "red tape" blocking new ideas
- "We've always done it that way"
- Rejecting ideas that are not "top down"
- Viewing innovation as a function of having a big budget
- Showing fear of or reluctance to change
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Value 4: CollaborationMore Detail - Recognize teamwork as the key to synergy, share more communication about each others' roles; pool resources; "think outside the cube"
| Behaviors Consistent with this Value | Behaviors Not Consistent |
- Networking with other departments
- Cross training
- Seeking the ideas of others
- Demonstrating strong communication skills
- Engaging in teamwork
- Picking up the phone
- Empathy
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- Working in silos
- Not sharing resources, ideas, feedback, and information with others
- Making decisions without consulting affected areas/persons
- Being closed to change or differing ideas
- Assuming "negative intent"
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Value 5: Professional Growth and DevelopmentMore Detail - Investing in the professional growth of all staff through sharing experience and knowledge, and through education (training and cross training) and peer networking.
| Behaviors Consistent with this Value | Behaviors Not Consistent |
- Budgeting for training time and costs
- Certification and licensing training
- Encouraging and rewarding staff for improving their skills
- Supporting formal or informal mentoring programs
- Engaging in career planning
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- Excluding professional development goals in goalsetting
- Creating schedules that don't allow training
- Not supporting staff participation in training
- Supervisors not giving feedback
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Value 6: Quality and Customer ServiceMore Detail - Identifying performance standards and being a performance-based organization. Taking personal responsibility, having pride in work, identifying customer needs, responding quickly, workingtowards continuous improvement.
| Behaviors Consistent with this Value | Behaviors Not Consistent |
- Partnering with customers
- Practicing two-way communication withcustomers
- Using data to anticipate customer needs
- Following up and giving feedback on performance measures
- Demonstrating an "open book" policy
- Using metrics
- Using change management tools
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- Delaying service(s) and providing no customer communication
- Not responding to feedback
- Finger pointing and blaming others
- No accountability and ownership
- Unclear direction, roles or responsibilities
- Making arguments based on anecdotes rather than data
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Value 7: Health, Safety and the EnvironmentMore Detail - The holistic view that blends our support for healthy individual behaviors with our desire to provide a beneficial, safe working environment and promote environmental stewardship.
| Behaviors Consistent with this Value | Behaviors Not Consistent |
- Creating rewards for workplace safety
- Demonstrating high-level commitment tothe environment
- Supporting "green" power
- Recycling
- Utilizing workplace ergonomics
- Supporting staff flu shots, exercise programs, blood pressure tests
- Encouraging workplace wellness
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- Lack of involvement
- Wasteful behavior
- Not turning off lights
- Unhealthy personal behaviors
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Value 8: CommunityMore Detail - A group of people united by a common vision and shared values and norms, who are dedicated to supporting each other and enhancing their knowledge and performance to reach a shared goal.
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